BIT WAVE: Customer Relations Management
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BITWAVE :: CUSTOMER RELATION MANAGEMENT
     
  Sales, Support & Marketing
 
Increase sales success
Shorten the sales cycle and improve close rates with leads and opportunity management, quote creation, and  order management.
Understand customer needs
Comprehensive reports let you forecast sales, measure business activity and performance, track sales and service success, and identify trends, problems, and opportunities.
View complete customer information
BIT WAVE CRM offers a centralized customisable view of sales and support activity and customer history.
  Territory management
  Create territory for salespeople, enabling them to manage and evaluate territory-based sales process with workflow rules and reports
  Reports
  Views, sort, and filter a wide range of reports to identity trends, measure and forecast sales processes, and evaluate business performance
  Sales literature
  Create, manage and distribute a searchable library and of sales and marketing materials, including broachers, white papers, and competitor information.
  Correspondence and mail merge
  Use customisable templates to create and send e-mail to target Prospects and customers. Print communication materials can be sent using Microsoft word Mail Merge.
  Searchable knowledge base
  Resolve common support issues quickly with a searchable knowledge base that contains relevant articles and information. Built-in Review processes help ensure that published Information is complete, correct and properly Tagged for search.
 
  Product catalog
  Work with a full-featured product catalog
that includes support for complex pricing levels, units of measure, discounts, and pricing options
  Queuing
  Send cases to a waiting area-the queuewhere they can be easily accessed by individuals and teams.
  Marketing Activities
  Support all marketing and lead generation campaigns, including the ability to couple campaigns to projects for analysis.
  Customer Satisfaction
  Increase customer satisfaction and
efficiency through self –service customer portals.
 
  Order management: quote,   orders, and  invoices     Sales Forecasting.
 
  Convert quote to orders, then   modify and  save orders until they   are ready to  submitted .If a   financial application is  integrated,   invoices for orders are  published   automatically into BIT WAVE CRM  from   that system.     You can automatically generate   weekly or  monthly product and   revenue forecasts,  Preserve   snapshots of perform comparative
  and historical trend analysis to   ensure that  your forecast clearly   guides your sales   strategy.
   
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